Salam .
For this chapter, I have learned on the topic of Generic Strategic. Generally,
this topic discussing on how a firm able to maintain a strategic planned in
order to compete with other rivals and improve their competitive performance. Learning
objective are to gain command of the major avenues for achieving a competitive
advantage based on lower costs.Under this topic, there are five categories
where they are:
1) Low-cost provider
2) Broad differentiation
3) Focused low-cost
4) Focused differentiation
5) Best-cost provider
Those categories
have their own way that can be used by the firm to compete and keep sustain
with their rivals. I will choose AirAsia as my example for low- cost
provider.
As we know, Air Asia, as the second Malaysian National Airline, provides a totally
different type of service in line with the nation's aspirations to benefit all
citizens and worldwide travellers. Such
service takes the form of a no frills - low airfares flight offering, 40%-60%
lower than what is currently offered in this part of Asia. Their vision is "Now Everyone Can
Fly" and their mission is to provide 'Affordable Airfares' without any
compromise to Flight Safety Standards.
Low cost airlines strive to achieve the
lowest possible price for their products and services. Low prices cannot
sustain unless the company maximizes its operational efficiency
The success factors of Asian low cost
airlines in reducing their operational cost include:
1.
Service savings (no frills cabin service and extensive use of outsourcing)
NO-frills include:
NO drinks, NO food, NO headphones, NO
newspapers, NO movies, NO VIP lounges, NO expensive offices, NO mileage
programs, NO seat allocation, NO children’s fares, NO paper tickets (Electronic
tickets only), NO connecting flights (All flight-legs must be booked
independently)
2. Operational savings
(point-to-point services and uniform fleet)
3. Overhead savings
(internet sales and streamlined bureaucracy)
We can compare the operational cost in terms
of costs per available seat kilometer (ASK), a measure of the running cost of
the airline. For instance, Ryanair in Europe is almost half of the ASK price
comparing with the full services airline. The average fare offered by Air Asia
in Malaysia is 40-60 % lower than its full-service competitor.
Success factors in AirAsia
Absolute Cost Advantage
1.
Low cost per
average seat kilometer
AirAsia
focused on ensuring a competitive cost structure as its main business strategy.
It has been able to achieve a cost per average seat kilometer (ASK) of 2.5
cents, half that of Malaysia Airlines and Ryanair and a third that of EasyJet.
AirAsia can lease the B737-300s aircraft at a very competitive market rates due
to the harsh global market conditions for the second-hand aircrafts because of
the September 11th event in 2001. On the other hand, the operating
cost of the company is also dropped drastically.
2.
Low distribution
cost
AirAsia
focus on Internet bookings and ticketless travel allowed it to lower the
distribution cost.
3.
Attractive ticket
price
With
the average fare being 40-60 % lower than its full-service competitor, AirAsia
has been able to achieve strong market stimulation in the domestic Malaysian
air market (Thomas 2003). For instance, the fare for the trip from Kuala Lumpur to Penang on AirAsia starts from 39 ringgit. Comparing to
trip by bus charge 40 ringgit and 80 ringgit by car. The effect of attractive
low fare is more travelers switching from bus to air, similar case as Ryanair
in Europe.
Good
Management Team
AirAsia
value proposition is more sophisticated than Ryanair placing equal emphasis on
brand reputation and customer service/people management, by a senior advisor to
AisAsia’s top management team. AirAsia pursue a Ryanair operational strategy,
Southwest people strategy and an Easyjet branding strategy.
Weakness
Fair
availability
The
availability of AirAsia is not good as traditional airline as it only provide
unique aircraft. However, it cannot be the cost leader if it offers customized
features or comprehensive support which will result in increasing operational
cost.